The quiet protection beneath every journey.

Why we require it

East Africa is, by global standards, a safe and welcoming region — but the geographies we travel through are remote. A twisted ankle in the Bwindi forest, a flight delay that cascades into a missed gorilla trek, an unforeseen illness in the family at home: travel insurance is the quiet thread that allows the studio to make decisions in your favour without arithmetic. It is a condition of travel.

The minimum cover

The policy you hold must include, as a minimum:

• Medical and emergency evacuation — minimum cover of USD 250,000, including air ambulance to a tertiary hospital in Nairobi, Johannesburg, or Europe.
• Trip cancellation and curtailment — the full value of your journey, including non-refundable permits and aviation.
• Personal effects and baggage — at a level appropriate to what you travel with.
• Activities cover — walking safaris, gorilla and chimpanzee trekking, light-aircraft transfers, hot-air ballooning where included.
• Repatriation — including remains, in the unhappy event.

Specialists we trust

We are not insurance brokers and we do not earn commission. On request we will share a short, current list of policies our travellers have used and found responsive — including World Nomads (under 70), Allianz Travel, Battleface, and for UK readers, Campbell Irvine and True Traveller. Choose what suits your circumstances.

When to arrange it

Within 14 days of paying your deposit — for the cancellation cover to be effective. We will not release final travel documents (vouchers, permits, aviation manifests) until proof of insurance is on file. A single page emailed to journeys@imagine.travel is sufficient.

If something happens on the ground

Every traveller is issued, before departure, a discreet card with the 24-hour numbers of the studio, the regional medical evacuation desk, and the nearest embassy of your country. Call us first — we will coordinate the response with your insurer.

Read alongside the Terms of Engagement, the Cancellation Policy, and the Booking Conditions.