Practical & Legal
The papers that hold the journey together.
Plain language. Read what you need, when you need it. Each document below is written the way the studio speaks — honestly, and without small print.
Engagement
Terms of Engagement
The shape of the working relationship between the studio and the traveller.
Read →Booking
Booking Conditions
Deposits, balances, currencies, amendments, and what a confirmed itinerary means.
Read →Cancellation
Cancellation Policy
The sliding scale, what is recoverable, and how we work to recover it on your behalf.
Read →Insurance
Insurance Requirements
The cover we require before travel, and the specialists we trust to arrange it.
Read →Safeguarding
Child & Community Safeguarding
How we protect children, communities, and wildlife in every itinerary we design.
Read →Privacy
Privacy Notice
How we hold the information you share when enquiring about a journey.
Read →Cookies
Cookies
The small set of cookies the website uses, and how to refuse them.
Read →
A note from the studio
"We have tried to write these in the same voice we use on the telephone — careful, honest, and without theatre. If anything reads otherwise, write to us."
journeys@imagine.travel →